Ontario Solar Incentives and Rebates: A Homeowner’s Guide to Saving Big in 2025
Warranty and Support
Lifetime Solar Coverage & Support You Can Count On
From lifetime labour coverage to real-time system monitoring, we’re here to keep your solar system performing at its best—for life.
Complete the form for your no-obligation solar quote and see why thousands of Canadians trust Zeno.
We Stand Behind Every Installation
At Zeno, we believe your solar experience shouldn’t stop at installation. That’s why every system we install is backed by a comprehensive lifetime warranty and dedicated support team to keep your solar running smoothly for years to come.
Craftsmanship Warranty
We cover the workmanship and installation quality of your system for as long as you own your home.
Labour Coverage
If your system ever needs attention, our team will handle the labour at no extra cost.
Performance Promise
If your system underperforms by more than 5% in the first year, we’ll pay you the difference.
Our Guarantees
Dedicated Support for Life
Whether you need help reconnecting your system, have questions about your app, or just want reassurance that everything’s working as it should — our support team is always ready to help.
System Monitoring Made Simple
Every Zeno system includes built-in monitoring so you can track your solar production anytime, anywhere.
Want to see how your home uses power in real time? Ask our team about enhanced monitoring options during your installation or service visit.
Maintenance & Care
Your Zeno solar system is designed to be low-maintenance and weather-resilient. Routine cleaning isn’t required — your panels are built to handle Alberta’s and Ontario’s conditions year-round.
We’ll keep you informed and supported if your system ever needs attention.
Our Support Makes the Difference
Our Projects
We’re leading the way in delivering innovative Residential & Commercial Solar Solutions to homes, businesses, and communities across Canada. Explore some of our recent solar projects below.
Technical Support & Warranty FAQs
Email us at support@zenorenewables.zendesk.com or call us at 888-273-9999
Please use this link.
Please use this link.
Please visit the EMA online portal here and click the “Lost your password?” link. You will need to know your username. If this does not work, please email us at support@livezeno.com. Please allow us 24-48 hours to assist you. We appreciate your patience!
Navigate to the login page and click “Forgot Password?”. Follow the instructions in the email to create a new password. If this does not work, please email us at support@livezeno.com. Please allow us 24-48 hours to assist you. We appreciate your patience!
Kindly mail us at support@livezeno.com. Please allow us 24-48 hours to assist you. We appreciate your patience!
This means your inverters have lost their connection to the ECU. This will usually repair itself within 24-48 hours, but if it does not, please email us at support@livezeno.com. Please note that “NC” means a lost internet connection, and the system is still working and producing energy. Ensure your panels are not covered in snow before you email us.
Please send an email to support@livezeno.com and kindly provide your home address.
Kindly check if the ECU is plugged to a power outlet. Ensure that it is connected to a stable internet connection.
Solar modules are rated for hail resistance. However, the warranty does not include hail damage. It is advisable to integrate your Solar system with your home insurance.
You may access the following links to properly configure the connection: WIFI or Ethernet Cable
You may access the following links to properly configure the connection: WIFI, Powerline Adapter or D-Link Connection
Your Solar app will only show Solar production, unless you paid for energy monitoring to also show imported and exported energy. The Solar first powers your home and any excess energy is exported to the grid. The credits you see on your bill are only the exported portion of the Solar energy.
Cleaning of panels is not required. Losses due to snow and dust are already modelled into your system’s estimated performance. The only maintenance required is to be able to access your app to monitor production and be alerted of any issues.
For all service support, please reach out to us at support@livezeno.com. Please allow us 24-48 hours to assist you. We appreciate your patience!
Our lifetime craftsmanship warranty covers integrity of the installation such as wiring, penetrations, sealings, piping, and terminations.
Our lifetime labour warranty means that if you have a product failure, we will come replace it free of charge. Please note that this warranty only covers labor, not the product itself.
The product warranty of your panels and inverters vary and can be accessed in your turnover package which was provided to you at the end of your installation.
Our production guarantee means that if your system underproduces from what we promised by more than 5% in the first year, we will pay you the difference at $0.12/kWh.
Refer to your installation agreement for any and all items not covered under Zeno Renewables’s warranties and guarantees.
Every system comes equipped with the ability to monitor Solar production. If you would also like to monitor how much energy you import from and export to the grid, we can install energy monitoring for an additional charge of $1,000, or $850 if it’s done with your Solar installation.
There’s a few things you can do.
1. Make sure the Solar breaker(s) in your electrical panel is/are ON
2. Check your SolarEdge inverter and ensure the LIGHTS are the proper color. For APS, check your ECU to ensure you have two steady green lights.
3. Check your app to see if there is Solar production (note if there is snow covering the panels)
Note that your system may be working and only just disconnected from the internet.
