Firstly, provide us with the email of the new occupant, so that we can send them an invite to the monitoring portal and the turn-over package which has all the information on their system including warranties, manuals, and microgeneration information.
Secondly, direct them to our website FAQ for instructions on how to connect the solar system to their new Wi-Fi and how to download any relevant applications on their phone for monitoring.
Lastly, we will have to submit a revised Microgeneration Application to the utility so that the solar is assigned to the new homeowner.
Please email us at serviceyyc@livezeno.com for Calgary and serviceyeg@livezeno.com for Edmonton so we can process all of this.